Store Policies

Our 30-Day Comfort Guarantee

It’s pretty simple. If, within 30 days of receiving your merchandise, you are not, for any reason, completely satisfied with your purchase from any Austin Natural Mattress location, you can exchange that merchandise one time for anything else in the store, with NO RESTOCKING FEE or PERCENTAGE.

Also, you may exchange for anything in the store. If the exchange value is less than the original purchase value, a credit memo will be issued to the customer for the difference. This credit will be good for one year from the date of original purchase at any Austin Natural Mattress location (unlike the big box mattress store which charges a hefty restocking fee and you can only exchange for something of equal or greater value in their guarantee).

The Comfort Guarantee applies to standard mattress purchases only. Custom built mattresses, odd sizes (California king, extra long queen or full,etc), floor samples, build a beds, any and all accessories, pillows, sheets, protectors, furniture, etc., are not covered by this policy. Per Texas State Health Department regulations, if your mattress has been stained or soiled in any way, we cannot exchange it. Please use your waterproof mattress protector!

The customer may return a mattress and leave with a new mattress at no addtional charge. Or, we’ll bring the new mattress to you and take back the prior mattress for a flat delivery fee of $69 anywhere in Austin.

Our Lowest Local Price Guarantee

If you buy a mattress from us and see it advertised locally within 30 days for a lower price, bring in the advertisement and we’ll refund the difference plus 10% of that difference.

So far, nobody has been able to beat our prices, but it’s a standing offer.

Superior Delivery Options

Delivery services in Austin are FREE for many of our natural mattresses, and $99 for others anywhere in the Austin area. That includes installation, removal of your old mattress, and removal of all boxes and containers from your property.

We offer same day delivery on all in-stock items!

Forms of Payment

We accept all major credit cards, as well as cash and check.