satin S.
I'm happy with my mattress
Jackie B.
My husband and I worked with Charles at Austin Natural Mattress to find the perfect mattress for my problematic back. He was so patient and helpful in making sure we got just the right mattress for us. Investing in a high quality mattress that is free from harmful chemicals was very important to us. The EOS Classic king mattress is the perfect fit! I love how it is customizable for both my husband and me. My side is the firm mattress I need for my back and my husband’s side is more plush. And, best of all the mattress coils and components can be replaced if needed. Outstanding mattress!! Forever customers!
Nada W.
The guys at Austin Natural Mattress are amazing. They aren’t pushy in sales but instead very knowledgeable about their products and super helpful when it comes to finding the right fit. They took time showing me the different variations we could choose with the naturepedic mattress. My husband ended up choosing all firm, while I chose all soft options and we couldn’t be happier.If you’re looking for a non toxic, COMFORTABLE, custom mattress .. this is where you need to go!Thanks again, y’all!
Elizabeth M.
Excellent customer service!! Easiest place to find an organic, non-toxic mattress. They delivered the next day.
Shantanu Swaroop S.
It has been an awesome experience working with Scott Bradley. I and my wife went their for Cotton Mattress. We are from India and needed a firm mattress that support our back. We chose “Nouris King Extra Firm” as it has the right firmness. I would recommend Austin Natural Mattress for their natural mattress and superb customer service.
Marco T.
Very friendly staff and a excellent variety of mattress to choose from. I have been searching for a mattress for quite some time and was instantly able to purchase the one for my needs when i went for the first time in there. Will definitely be buying again soon!
Rebecca M.
Scott was very very helpful and straightforward in helping me decide which mattress was best for our family! And there’s 100 day trial period to make sure it’s definitely the right choice so really it’s the benefit of a mattress that won’t harm you and the guarentee all the online places give you. Win win.
Lin Edwards P.
We went in to the store looking for a new non toxic mattress. We met Bert - he walked us through the selection process, no pressure just very helpful information. It was like talking with a long time friend. We made our selection and ordered our mattress with absolutely no stress! Thanks for the great experience Bert!
Shant K.
I am so blessed to have entered the store and left with a mattressThere is something at every price level
Bryce R.
Clean open showroom punctuated by a friendly salesman. We picked up a fresh and natural mattress. The mattresses are all comfortable and come in enough variety to put anyone to sleep. Excited to have it delivered.
berkeley B.
Great shopping experience. The owner answered all of my weird questions and helped making such a large purchase less stressful. I left feeling like I made the best and most informed choice for a bed i’ll be sleeping on for the next 10 years.
Reilly M.
Bert. What can I say the guy is a mattress legend and will help you find exactly what you need and will also provide some sweeteners in the purchase to help you out in inflationary times. If you are tired of sleeping on a sorry old mattress not fit for the stresses of the 21st century you need to come here. Invest in your sleep and get yourself right!!! 💪🏼🛏😎
Jacob Q.
Charles was fantastic and the whole experience was easy (and comfy) from start to finish.
Zac C.
The best mattress store ever
Patricia S.
Have been looking for months for certified organic mattress. Online green box mattresses companies do not give you specific amounts of material used and they seem to all try to upsale their Deluxe Models.Charles at Austin Natural mattress was patient, kind and knowledgeable. We asked a hundred questions-many repeats … but, he never tried to hurry us along to make a decision or get lost.Would highly recommend getting knowledgeable on what chemicals you are sleeping on night after night, year after years. Your skin is your largest absorber of environmental poisons.The store itself doesn’t smell like the toxic interiors of most retail furniture and mattress stores.We choose a Naturpedic EOS Pillow topMattress. They are custom made in OH and made of all certified organic cotton, organic wool batting and natural GOLS latex.Try one out. See and feel the difference.Don’t fall for the marketing gimmicks of Sealy, Temperpedic, Beautyrest…you are sleeping on a toxic surface.
Ashley L.
Charles was very helpful in my search for a new mattress. He is not a typical sales person- he gives you exactly the information you ask for, doesn't push your budget, and encourages you to take time making your decision. Highly recommend!
Carolyn S.
This store and personnel are a pleasure to purchase an organic mattress from. While I haven’t slept on my new mattress yet, I feel confident I’ll be a happy, and possibly a repeat customer based on my experience. I tied several mattresses over two visits and there was not any pressure to make a decision. I dealt with 2 different people and both were helpful, knowledgeable and patiently answered my questions about the organic products I was interested in. Thanks!
Hannah P.
I wasn’t looking forward to spending a lot of time looking for the right mattress but Charles made it easy. He was very knowledgeable and had great suggestions for us. We found a mattress, he guided us through a payment plan, and was out the door in under 30 minutes. Thanks for taking care of us Charles! It’s great we were able to shop local.
Uanny B.
I was impressed by the selection, availability and quality! It was great to go online and do the research but even better to be able to go to the store and talk about it. Thank you!
Jennie G.
Bert at the Galleria was very honest and knowledgeable about what I needed as a side sleeper. Hey encouraged me to try a couple mattresses in my budget, and wasn’t pushy at all. Setting up financing was quick and easy, and my favorite part was the new side sleeper pillow trick he showed me!
dilap
Great spot! Lots of mattresses, & Charles was laid-back and helpful. We were able to find a super-comfy latex mattress for about the same price as a Tempurpedic.
Nick E.
Great experience at this store. The staff were very informative in helping us choose an organic mattress. The prices are very reasonable.
Mike L.
My wife and I had a nice experience working with Charles and buying a mattress, pillows and sheets. He was very accommodating and informative. The store is clean and quiet and there was a variety of options to try out. Nothing in the store off-gasses and lots of hypoallergenic options.
Kiyomi B.
Awesome service and great choices.
Jennifer G.
Peace of mind!
Lauren R
Our organic mattress was customized per side to each of our needs. Plus it was made in the USA and parts are replaceable. We got the adjustable base and we'll never go back. Charles was great at helping me find the best setup for my needs.
Rhaine L.
Would highly recommend purchasing through Austin Natural - we had a great customer service experience with Bert and walked out with our best mattresses yet!
Jacquelyn B.
When you find a mattress to love, you go back to be original source when it’s time for another. If you haven’t tried latex, these guys are where it’s at.
Tyler M
We recently purchased a new Naturpedic Organic EOS Classic and are very happy with it. The shopping and delivery experiences were both great, and the subsequent visits for kids' pillows and a mattress topper were great as well. Charles is extremely accommodating and communicative, and it's obvious that he truly cares about fitting you with the right combinations. We will definitely be getting our next mattress there when the time comes. We also love our adjustable fill pillows, and the kids love theirs.
Scott B.
We've had a great experience with Austin Natural Matress. Bert helped me get the 4th mattress we've bought here (this one for the guest room).
Brendan Q.
This shop has the widest array of natural and organic mattresses I have ever seen! There are so many different options to choose from, and the employees are extremely helpful. Bert in particular was very knowledgable in helping me decide on a mattress for my new flat. I am very happy with my purchase and highly recommend.
Samantha C.
Bert was very helpful in finding me the right mattress. Polite, honest, quick and efficient in providing exactly the kind of bed I not only wanted, but really, needed.
David S.
Needed a mattress protector for new mattress, had it in stock. Super easy to work with!
Linda C.
Great experience at the Bee Cave store and we love our new mattress.
Delaney L.
Wonderful experience with Steve! I had a lot of question and he was able to guide me through the mattress shopping process with ease. I will be a returning customer for sure. Can’t wait to sleep on my new Magniflex
Karen H.
Super easy experience. Low pressure and zero rush- finding the right mattress takes time. Helpful and courteous. Recommended!
Emily F.
Steve was excellent. He helped me pick out a mattress for both my partner and I to be happy. It took us a year to finally screw up buying two online mattresses (including an avocado green latex) and return them before investing in a real quality mattress from austin natural mattress.
Jacob S.
I didn’t think I’d ever review a mattress store, but this down-to-earth shop in the fancy furniture district seemed like the place to buy the most important thing in my house. And it was the perfect place - personalized attention, quality products, and all the bells and whistles we need (100 night guarantee, they’ll haul away our old mattress). Highly recommended, I’m telling everyone!
saritha J.
Good service from Bert! Nice selection.
Shelley H.
I am very happy with my new mattress and the whole experience. Charles is indeed a sleep guru, who easily answered my many questions and was very patient and knowledgeable throughout.
Mary and Chuck G.
Great experience, especially with Bert's patience and expertise. We will buy again here next time we need a mattress!! Good price too!
Chelsea K
Wonderful customer service! Charles was super helpful throughout this whole process. Also, how cool is it to have a store like this in town? I highly recommend getting your mattress here.
Becky B.
Really great products, helpful and knowledgeable people, especially Charles who is patient and very helpful. Great place to come to get yourself a mattress that will not only give you a great night sleep but also peace of mind on quality and nontoxic components. We came in with terrible back pains back when there were supply delays and the store loaned us toppers to help us while we waited for our custom mattress to come in. When we needed a mattress for our son it was an easy choice to come back to Austin Natural Mattress.
Shane L.
My family visited the store to pick out a new queen size bed. Charles was very helpful and showed us the options, and didn't try to pressure us into buying anything. The store is well organized, and it is easy to compare all the different bed and pillow options. My kids also had a great time, Charles gave them a book to read while we were testing out beds, and also let them play with one of the demo beds that could be re-shaped with a remote, which they loved.
Jon V.
Love this store, especially Charles! Our family bought 5 mattresses from here. My first goal was a quality mattress, but my second goal was to do business with someone I trust and Charles was honest, clear and I felt great about the purchase.
Monica J.
It was a very good experience shopping here. While the mattresses are a little bit more expensive they are very high quality and they are very helpful in finding the type of mattress that is best for you when you are unsure of what you want.
Clara C.
Great and knowledgeable staff! Easy place to shop for the best, natural mattresses.
Maria S.
This place is great! They have a ton of different options and now one hounds you like a salesperson. Very relaxed environment. I’ve come here twice for a pillow and now a mattress. They’re super helpful and kind. I’ll definitely be coming here for my next purchase!
Carlos B.
Super chill, and no pressure! Came in prepped with almost exactly what I was looking for so service was very quick.Waiting for delivery now!
Lily P.
I ordered a memory foam mattress topper that was set to drop ship to my new place and when, many months later, it never arrived I contacted Charles at...
Christine R.
I had such a nice experience! I’ve been looking for a mattress that is sustainable, organic, and doesn’t off gas! Charles was an AMAZING help and helped me pick out the perfect mattress. The experience was relaxed and I felt totally comfortable trying out all of the mattresses…. Several times. I highly recommend to anyone wanting to be cozy at night while also supporting the planet! Thank you so much!
Joseph M.
EXCELLENT Service.
Omar R.
Amazing experience with Dalton. My partner and I came in to try some natural latex mattresses and Dalton answered all the questions we had about latex beds, pillows, and general sleeping habits, all while having a no pressure sales tactic. Will definitely be coming back once we are ready to buy our first natural latex mattress.
V S.
Great experience. Was helpful and not pushy at all, we took several hours deciding which bed. Best selection of natural mattresses. If you are earth...
Geoff N.
Exceptional customer service, and a large selection of comfortable organic mattresses keep us coming back. Every mattress and pillow in our house is from here. Highly recommend.
Kathryn D.
I love the natural materials they use so you are not breathing in all the chemicals that the standard mattresses have.
Johnna T.
I bought an awesome bed from here. The customer service was great; they let me take as long as I wanted to comparison shop (laying on the beds, looking at the beds, asking questions about the composition, and the relative pros and cons of each bed). I was assisted by Dalton, who was great and super knowledgeable. The delivery service was also fantastic--fast, not at all messy, good communication, haul away service and setup provided. I love love love my new bed.The only downfall is how long it took to get here - ordered in June, delivered in August. Global supply chain issues, what can you do? But the bed was worth the wait, for sure.
Geoff M.
I can't say why or what, but Steve at Austin Natural Mattress went way above and beyond for our family. When a store does something so incredibly badass,...
Jennifer L.
They have a great selection, and Bert is very knowledgable but not pushy! Highly recommend!
Destin M.
Before accidentally finding this place, the idea of an organic mattress was something that had never crossed my mind. I went in out of curiosity and left with TWO mattresses!! Yes, some of their mattresses are above the average price of a mattress you could get at a more standard mattress store. BUT, there are 100% options available for any budget that are just as comfortable as anything you could get anywhere else.I worked with an employee/owner named Steven. Steven was very respectful of our space, allowing us to browse around at our own pace and get a feel for things. Once we approached him with our questions, he was incredibly informative, patient, and dedicated to getting us what WE NEEDED, not selling us the most expensive thing available.I cannot recommend this place enough. Eco options go SO much further beyond reusable bags and cups and straws. PLEASE shop here! Support a local business while getting home essentials that are eco-friendly.THANK YOU AUSTIN NATURAL MATTRESS!!!!
Sara J.
Bought an awesome organic cotton and kapak side sleeper pillow. I'm so excited to sleep on it tonight! Sales person was VERY knowledgeable about organic mattress and pillows. Thank you!!
Carli S.
Steve is great! Suberb costumer service & excellent mattress. Go Local- Go Texas!
Brittany T.
I'm super excited to have a mattress from this store! The store itself is great. I loved seeing the cut-away of a mattress and learning about how the mattresses are constructed. The salesman was super helpful and patient, they got the mattress to us as soon as it came in. He's not real chatty as far as salesmen go and definitely doesn't try to up-sell, which I think a lot of people appreciate. He's well informed about the products they carry. I would recommend an organic mattress to everyone! I'm really glad Austin has this store!
Stephen O.
I spent a lot of time with Dalton and he gave me a lot of information which lead me to making a purchase. I enjoyed my time and learned s lot. I'm sure I made the best choice for my needs.
Carolyn Roosen R.
Excellent service and the best selection of green mattresses in town!
Summer S.
Amazing customer service. I called early and they missed my call but called me right back. Store is tidy and clean. Doltan helped me out and gives out great deals!!!
James G.
Love this place!
Jackson S.
The manager at the time, Bert, was incredibly knowledgeable and gave us our space to lay on and inspect our mattress. We never felt pressured to make a decision, or burdened by wasting Bert's time.
Dane T.
My wife and I had a very good experience here. Very knowledgeable and helpful! We went to look at a couple of options and ended up buying everything we needed and couldn’t be happier. I’ve been sleeping like a baby since it was all delivered a couple of days ago. I HIGHLY recommend this store!
Tuley1818
Steve was very helpful. We learned alot and got a great deal, great time to buy.
Evan P.
Awesome buying experience. I was able to get the perfect mattress at a really good price, and it was delivered to me within days. Steve was great through the whole process. ANM really proves it's not difficult to support local and support green businesses!!!
Margaret
Dalton was very patient as I tried out several mattresses multiple times. He was knowledgeable and helpful, and I didn't feel pressured to make a purchase. They had great options, and I appreciate the emphasis on natural materials.
Katie K.
We were thrilled to find Austin Natural Mattress! Charles made making a decision easy - he answered all our questions and made us feel so at ease in his store (even with 3 kids in tow!). We are so excited about our organic mattresses and know where we will be shopping again when our littlest needs her first mattress. Thank you!!!
Bubba Bo Bob B.
Bought a Tempurpedic elsewhere before finding this place. Hated it. Slept hot and the smell made me sick. Returned it and came to Austin Natural. No smell in this shop!
Charles R.
Great service and really nice stuff! So happy I came here.
Dana R.
Best mattress buying experience hands down! Their staff (Charles Roberts in particular) is incredibly knowledgeable and great to work with. Their products are organic and awesome. They also were great with my children, which is a plus for every parent trying to do errands. I could not be happier with my experience, and I would HIGHLY recommend this place if you are looking for a new mattress or movable base.
Morgan C.
I go back to this store EVERYTIME I need a new mattress, pillows, sheets, or artwork. I love how clean and modern the store is. The owner clearly has an artistic mind. The staff was super kind and knowledgeable. They explained everything in detail.. I walked out feeling like I knew enough to sell these mattresses! Delivery guys were excellent as well. They took their time to make sure it was all put together correctly.
Morgan C.
Holy Moly!!! I went into the store completely clueless about all of the chemicals that are found in our beds. The staff here is INSANELY knowledgeable and taught me a think or too. They even helped me pick out sheets and pillows that are chemical free... who would have thought there were chemicals in those items. Customer service was excellent. The store is well designed, organized and has beautiful artwork from local artist. I wish I could give them 10 stars!!!
Jane A.
The sales staff is very professional. They offered additional products, pillows, sheets-- without pressuring me to buy. Sounds contradictory, I know, but they were very conversational and it was easy to ask for the price and decline what I didn't need. The products are amazing. My first purchase was a latex king mattress nine years ago, I'm still happy with it.
Mark A.
Great experience. Charles knows his stuff and was never pushy. Relaxed atmosphere and tons of beds and options to try, in a pretty broad price range. If I'm living in Central Texas, this is where I'm buying my mattresses.Update: we've now bought a second mattress from ANM. GREAT service to help us get a "just right" mattress that works for both of us.
Brandy K.
Chill place. They answer your questions but don't push anything on you. <3
Arlen B.
We purchase bedding system in 2016; recently noticed a failure of the spring system. I made contact with Bee Cave store, spoke to Dalton who professionally listened to my somewhat weak explanation of our concerns. Without hesitation I will say it was his listening and noted eagerness to assist that was highly commendable and comforting. He provided information verifying our purchase in 2016, provided warranty information and how to contact manufacturers. When I made contact with NaturePedic, they (Ms. Linda) too were very professional and guided me through the process of submitting a claim. Overall, within 4 hours of contact with Mr. Dalton (Busby), we received notification from NaturePedic that replacement spring sets (2) had been ordered and would be shipped within 2 days.This experience proves the professionalism, courtesy and expertise of the staff at Bee Cave store as well as the quality of product we sought and purchased 3 years prior. Thanks Dalton and Ms. Linda.
Michelle L.
I was looking for organic bedding, and a mattress free of flame retardants. The first time I went in, I met Dalton, who took a lot of time to explain all of their products and what their store has to offer. He was such a great help. I appreciate the detailed information, and will definitely be back in the future.
Darian M.
I was having a really rough day and the salesman was so kind and helpful. If I could afford to buy the kind of mattress I need from them, I would.
C&L Roberts, L.
Love this place. We got an organic, Amish-made mattress with an adjustable base that makes me feel so good after being on my feet all day. The customer service was awesome and I am very happy with my new bed!!!
Armadillo in T.
An exhilarating experience. Charles Roberts professionally guided us through the numerous choices of amazing Beds and Pillows. It's comforting to know that we can now sleep chemical-free every night.Stop breathing harmful chemicals from all the other manufacturers. Their products 'offgas' and can cause cancer. Go healthy with Austin Natural Mattress. You'll be glad you did and the cool thing is that Austin Mattress' Beds and other Bed related products don't cost any more than other toxic manufacturers goods.
Joy P.
Wow! Best customer service and best quality mattresses. I had them special order/cut a natural latex slab for my RV... it was perfect. Their follow up was even better. A highly satisfied customer... thank you!
Julia V.
The staff was very helpful in finding us the the perfect mattress. I highly recommend this store.They have a quality selection, and a great staff! Their mattresses are all natural and make you feel amazing when you wake up. I love this store and I have bought multiple beds from them! I will keep coming back year after year and I can’t wait to try out my new king size bed!
Fernando O.
Good
Logana A.
Great comfy mattresses!
Michelle H.
Very knowledgeable
Ryan A.
Sleep tight!
FoxHound A.
Austin Natural Mattress is a solid choice for high quality products. Local, helpful, and fair.
George T.
This review encompasses both locations, as well as the delivery wing of this enterprise. It’s a little long but the length is equal to the level of appreciation and satisfaction I feel. This is my first online review, if that tells you something.Hi, my name is George, and I am a procrastinator. This is not the first time I have waited until the last minute to buy something and I’m sure it won’t be the last.But this time did not have the usual adrenaline and shame mixed in. This time, thanks to Austin Natural Mattress, I felt like I was on top of the situation. Like Robert Mueller on top of it.First of all the customer service was amazing across the entire company. They are all such nice people. They all have that really down-to-earth, Austin vibe, that makes this city a great place to live.Second, they are incredibly accommodating. I bought my bed from Steve and then bought the mattress from Charles. Both offered to give me respective loaners so I wouldn’t have to sleep on the couch (I was moving)When I met Charles and described what kind of bed I wanted “firm yet soft” and laughed at the impossibility. He smiled and brought me to a pair of beds that felt like they had been custom designed just for me. I’m 47, it’s not my first bed purchase, and yet I was amazed by both Charles’s mattress acumen and the mattress itself.The best part was that I bought a king and yep, the loaner they gave me was a king and free delivery.I asked them both if we could spread the payment out over the course of a week just because of my cc limit due to identity theft issues and they were so cool about it.When they couldn’t get a hold of the delivery driver who was out driving the warehouse manager, who was on the phone and had never so much as seen me before, said not to sweat it and he jumped in a truck and brought it to me and carried it to the third floor.These guys are good people, and the mattresses are legit.
Hector G
Great products and Steve very personable and knowledgeable. We bought our first organic mattress.
S T
So happy with ANM. Ever wish that customer service was something happily and freely given rather than something you have to fight for? Been window shopping here for years and Charles has always been great. Now that it was finally time to purchase, he did not disappoint. Can’t wait for delivery on the awesome new bed. Not sure why anyone would shop elsewhere.
Shana H.
Amazing mattresses and even BETTER customer service. Thanks Steve!!!
Katie B.
We just went back after 5 years of LOVING our mattress. We needed an upgrade to a king, and didn't even look anywhere else. We are fans for life ♡
Jeremy Reyes (.
Steve Chandler is a Sleep Guru. He's been in the business over 20 years. I really appreciated his genuine customer service and detailed technical knowledge of the design and material that goes into a natural mattress. Thank you sir.
jessica G.
Charles was extremely helpful and patient in helping us pick out a new mattress. He was very knowledgeable and answered all of our questions. He even offered our two and four year old toys to play with to help keep them occupied while we tried out different mattresses. This is our third purchase from Austin Natural Mattress. We highly recommend them.
rosalyn K.
The entire experience from start to finish was a dream. Top of line products. Amazing, AMAZING customer service. FAST. Zero pressure. Local.Consider us lifelong customers. Wow. Steve and his crew at Austin Natural Mattress are the best of the best. They sell you knowledge and exactly what you need. Again, the experience is sensational. Thank you for our new Posh and Lavish mattress!!
Stig J.
Best mattress shopping experience ever! No sales pressure. No pushing to buy a certain product if a less expensive product is more suitable. All the time we needed. Huge selection and enough variety to make a solid decision. Knowledgeable and helpful. Competitive prices. Too bad I won't need another mattress/bed... ever!
Tristan M.
Very knowledgeable and helpful!
A C.
Excellent mattress store, so glad we found it! My wife and I were not necessarily looking for a natural mattress, but just a good mattress from someone who could cut thru all the confusion and put us on something that fit our needs without breaking the bank. Within roughly 20 min on our first visit, Mike dialed into the mattress that would be best for us based on our sleep habits and health needs. We left the store educated and confident in our choice. So if you need just need a good mattress and can't seem to find a store or web site you can trust, this is your place. Highly recommended!!
Lena R.
Since I’ve heard how bad the impact of conventional produced mattress on both environment and physical health is I would only buy sustainable and natural produced mattress.Charles is very friendly and competent. He took his time to answer all of our questions and was very transparent and informative about the material being used in the mattresses.This is a store I trust.
Charles R.
Clean living at great prices with excellent service! Very knowledgeable employees too!
Mike M
VickieMike was great in helping me find a mattress and was able to work with me on a price that made me happy!
Tony A.
Just ordered a new mattress from Austin Natural Mattress. Very pleasant experience with both Mike and Steve! We made two store visits prior to buying. No pressure, no rush, just pleasant discussions about the products. Can't wait till it gets here!Will post more once we've experienced the product!Tony & Diane
Kelsey W
I mean I needed a bed. I moved here and was ready for something to encapsulate my adult transition. I wanted a bed that didn’t have chemicals in it; I was investing in it after all. Spending half of your life on something should be GOOD for you. My aunt recommended this place and I went to check it out even though I figured it would be out of my price range...but I was hopeful. Steve helped with everything. He did not make me feel bad about my price range and we found something that fit. He let me lay there for almost thirty minutes and I never once felt rushed. I feel great about my purchase. They offer financing if you need it. I wanted it because I would have rather not have dropped that $1500 on the spot. He even helped the deal be even better asking for an 18-month financing instead of a 12-month. Worth it. I do not feel gross about buying a bed and you shouldn’t either. The beds are made in Dallas and his dad works at the factory. Family feel. Recommend HIGHLY. Thank you Steve❤️.
Janice O
We had a wonderful experience at Austin Natural Mattress. It was our first time shopping for a latex mattress and Steve was amazingly helpful and knowledgeable about all of the mattresses they sell. We haven’t gotten our new bed yet, but feel like we were given enough information to make a great choice. Can’t wait til it gets here!
Molly Y.
Austin Natural Mattress has been AMAZING to work with! Just today I placed my third bulk order with Steve. I work as a project manager on construction sites and have needed to order quite a few mattresses this year (15 so far!). Every time I go into the store, Steve greets me with a big smile and is ready to help me. The quality of the mattresses is just as amazing; I even ordered one for myself! Ordering, shipping, and delivery are very easy. When we encountered a construction delay, Steve helped me to delay my delivery and hold the mattresses a little longer. You cannot go wrong in choosing to work with Steve and purchasing a mattress from ANM. I will continue to purchase from him and send all my friends and family to him, as well.
Timothy B.
There are a lot of mattress stores in Austin (if you haven't noticed) and Charles and Austin Natural Mattress stand apart from the crowd. Incredible quality products. Intimate, unobtrusive customer service. A relaxing environment to shop. Check this place out before you try the others, trust me I've been there!
Jeremy
Charles and Austin Natural Mattresses has helped provide nearly my entire family and several friends with countless comfortable beds \! I can't recommend Charles and his store enough for eco-friendly, super comfortable mattresses. I even got the wool-topper which is the equivalent of sleeping on a cloud. Plus, he plays awesome music in the store!If you're looking for a great deal and comfort WITHOUT the standard off-gassing products and pressure sales tactics, you have found a friend indeed!
Katie A.
Charles at Austin Mattress saved the day! I had already been through two failed mattresses when I came into Austin Mattress desperate. My number one priority was that my mattress be non toxic. I also had a budget in mind that I was not willing to go over. The two previous mattresses I had gotten were way to firm (despite being sold a Plush), and as a side sleeper, I was waking up with my arm completely asleep and my whole body stiff. Charles listened to my concern, showed me around the show room patiently, and then helped me choose an awesome mattress within my budget. I brought it home and slept on it, and WOW! What a difference. I woke up feeling relaxed, instead of tense, and did not have any numbness. Even my dogs slept better! On the previous mattress they kept waking up and walking around and even moving to the floor. I am very happy with my experience at Austin Natural Mattress. Great people and great product.
Ian B.
I needed a new mattress after several years and was thinking that natural was the better way to go, but having no knowledge of the industry, I had no idea where to even begin. Well, I was very fortunate that I stumbled into Austin Natural Mattress and worked with Charles. He was great and so was my experience buying and learning about natural mattresses!Charles took the time to school me on the mattress industry and he was very knowledgeable about all his products, which helped ease my anxiety about making an investment in my sleep. Also, the no pressure approach gave me the opportunity to shop around and see how amazing this store really is. I never once got the sleezy pushy feeling I got at other stores, and after doing my own research to validate everything Charles had told me, my decision to purchase from ANM was a no-brainer.The mattress came in and was delivered just as agreed, and although there was a bit of a short adjustment period for my body to get accustomed to the new mattress, I'm now enjoying the best sleep I can remember.Thanks Charles!
gordon B.
Had a great buying experience here. They have several natural firm foam mattresses to choose from. Delivery was prompt and professional.The salesman Charles was knowledgeable and very helpful. A no pressure atmosphere. Will be getting my next mattress here as well.
asmith8667
Awesome customer service!
Gina F.
My wife and I bought a mattress and a bed system to raise and lower the head and feet. Steve sold it to us and his brother Hollis delivered and set it up. They both went above and beyond helping with everything. The products they sell are really amazing. I looked at all the other big commercial mattress places before choosing what I bought here. I wasn't really even looking for something that was natural but I am so thrilled with what I got and that it is natural too! I could not recommend them more highly!!!
Sarah G
Great customer service! They don’t try to over sell you on things you don’t need. They are honest and knowledgeable. So glad I came across this store and that my daughter will be sleeping on a safe and organic bed.
Kerry L.
I’ve purchased several mattresses from Steve in the past and have always been treated more than fair. I was in need of another mattress last week. I called Steve to see if he had the same mattress that I purchased a couple of years ago. He did. I drove from my new home in Fort Worth to purchase the mattress and a topper. I’ll be replacing some mattresses at our ranch in San Saba and will definitely purchase those from Austin Natural Mattress and Steve. Thanks for making the sales experience so pleasant!!!
Diane L.
My husband and I have had a latex mattress for 10 years and we loved our queen size but needed something bigger for our family. I must say I was nervous that we wouldn’t be able to find another bed as comfortable as that one again and searched high and low for another latex. Finally we found Austin Natural mattress and I had the pleasure of working with Steve and Mike at this location. The service was amazing, I didn’t feel pressured at all! They made the process very easy and far exceeded our expectations. The best part is we LOVE the new mattress from the first night we received it and there was no chemical smells coming from the mattress at all which is a big selling point for me. I will never buy a mattress anywhere else!
Thad D.
I recently bought a mattress st Austin Natural Mattress and I couldn’t be happier with my purchase. Steve made the purchase easy and didn’t pressure me to buy something I didn’t need. My aunt bought a mattress there slso.
Tbone S.
Steve at Austin Natural Mattress in Bee Cave is extremely knowledgeable, informative and friendly.Chemical free mattress at extremely affordable prices. Go check them out and be sure to ask for Steve.
Thad D.
By far the best experience I have ever had buying a piece of furniture. Steve was my salesman and he was great. He answered all my questions and didn’t pressure me into buying high ticket mattress. The best thing is I know exactly what is in the mattress I am sleeping on.
Patrick S.
Great products and service!
James G.
Wonderful store. My wife and I got exactly the mattress we wanted. Best sleep we've ever had. Thanks Steve!
Aaron S.
My girlfriend, Samantha, and I shopped here because we wanted an eco-friendly, non-toxic mattress and we found it at a fantastic price! Steve was a tremendous help, very friendly, and extremely knowledgeable. He gave us a great deal on a mattress and 2 pillows. His brother and nephew delivered the mattress to us and they were just as a great and friendly. We felt so welcomed at this store. I'd recommend this place to anyone just based on the fantastic service Steve gave us, let alone the well-priced mattresses!
Deanne L.
Get your mattresses and bedding here! 🙂 Best experienced staff. (Steve!) Excellent prices affordable delivery, this company makes it easy to afford the best of products for sleep!
Terry L.
Amazing customer service here. I had to cancel an order I made a couple of days ago for a special bed for my daughter with special needs. Steve was so warm-hearted and understanding. He assured me it was no problem and told me if I ever needed anything to give him a call. When I am ready for a bed or mattress, I will definitely be calling on Steve. He is a genuinely nice man with a caring heart!
David M.
This is how buying a mattress should be - completely the opposite experience of the big box mattress stores. If you're looking for a healthy mattress this is the place to go - a good selection of different types and styles of mattresses, very knowledgeable and low-key staff. No sales pressure at all, you can take as long as you want to decide which mattress is right for you and they are happy to answer all your questions and provide information.
Jaylinn D.
This place is great! I received wonderful customer service and personal attention throughout the process of getting the best bed for me. The first one I chose was a little too firm for my taste, and after the "breaking in" period I still wasn't satisfied, so they had me come back in and test drive another mattress (this time I chose the Willie). Let me tell you that since receiving the Willie bed (delivered personally by Steve) I have slept soundly and comfortably! It's really a fantastic mattress sold by fantastic individuals. I can't recommend Austin Natural Mattress on Bee Caves enough. Really superb people and products.
Jonathon B.
Me and my wife went in last week. The store manager Steve took care of us. We did a lot of shopping around and I must say I did not come across a salesman that had as mucknowledge as Steve. My and my wife choose a company called Pure Talalay Bliss. I am so happy we choose this company. Before you bus bed go by and visit with Steve.
Greg B.
Why buy chemical mattresses when you can sleep on an extremely comfortable mattress and skip the off gassing! Great selection for almost any budget.
Cynthia T.
I thought I had already reviewed these guys?! Anyway, if you don't like nasty chemicals off gassing in your face, and also want the highest quality mattresses available, this is your place. We did extensive research, and this is the only place in Austin that sells certified organic mattresses, by all the different makers! Huge selection! Charles was extremely knowledgeable, and the delivery guys were great. Highly recommended!
Ashley D.
This place has the best customer service hands down! Took me awhile to find just the right combination for my mattress/mattress pad purchase but Charles at the Burnet store was super accommodating! Can't say enough good things about them and the products they carry!
John C.
Excellent, excellent bed. The Posh + Lavish latex mattress with the pillow top is simply awesome. I never thought I would spend that much for a bed, but with the problems I had with my neck, back and shoulder pain it is money well spent. I spent two nights in another bed visiting some friends and it only reinforced my appreciation for it. Kyle was very engaging, and comfortable to do business with...I don't think 5 stars is enough.
Amanda H.
I cannot say enough great things about my experience with Austin Natural Mattress. First of all, I loved the idea of purchasing locally. My experience here made me realize why that is important- having received excellent care.I worked with Kyle Phillips, who runs the Galleria location. Kyle is helpful, without being pushy or over-eager like many salesman can be. He was patient with me while I tried out every mattress in the store, and spoke more to personal comfort instead of just trying to push my budget like other mattress stores have done in the past.They have mattresses to fit all budgets, and it also appealed to me that all of their products are "green". I know my health has been considered, which is important to me.I would highly recommend walking in the store and working with Kyle. You won't regret it! 🙂
Michelle M.
You sell the best mattresses!!! Love my Latex mattress I purchased from your Bee Cave location. James Grantham assisted me with my purchase. Based on my needs he knew which one would work. He spent a lot of time fine tuning the firmness that was best suited for my body. He always has a sunny disposition and you can tell he has a passion for what he does. Thank you James Grantham!!! If you want an organic, chemical free mattress with great customer service go to Austin Natural Mattress and ask for James Grantham!!! 🙂
David O.
I just enjoyed a wonderful slumber in my new bed.
Thanks, Shane!
Thanks, Shane!
Lilli R.
Such a great store and staff! James was wonderful and so helpful. The products really do speak for themselves, I will never buy a mattress anywhere else!
Alisa N.
This place is truly a gem. My husband and I walked in from Whole Foods and were greeted by Kyle, the employee. He was very personable and knowledgable about the products, which was nice as sometimes it feels like people just want a sale these days and don't care about the products. We were impressed with the prices and the service we received. Will be going back for our kids beds!
SAGASAW
Love this store. Great staff.
Megan R.
This store is amazing! Beautiful interior, fantastic products, and the most knowledgable manager I have ever run across in a mattress store. Don't buy a new mattress until you check this place out.
Austin Natural M.
Beautiful store with a peaceful atmosphere. Love the water wall. The manager, James, is extremely knowledgeable but not pushy at all. We love our new Latex mattress, too!
Savvy E.
This store is incredible! I only shop local! Got a natural latex mattress that feels like nothing I have ever slept on before! It really is just not like a normal mattress. Those are good if you're keeping it cheap, but when you're ready for your big girl bed you should go here! And great people!
Katherine H.
I purchased a natural mattress for my son's crib so when it came time to buy a "big boy bed," I intended to do the same. But I was discouraged to find out that the local mattress store did not offer any in their selection. That's when I noticed Austin Natural Mattress in the Hill Country Galleria. I was so grateful to find a store devoted to comfort AND wellness. Anna reinforced my decision when she explained the amount of chemicals found in common mattresses.Austin Natural Mattress has a wide selection of 100% natural materials to natural/synthetic blends that offer more affordability. Even the synthetic blends are much healthier alternatives to regular mattresses due to the quality, sustainability, and the lack of chemicals used in manufacturing.The sales experience was very unique because it did not feel like a sale. It felt like a friend educating me on the different options available and why they were important. Anna was extremely patient and never pushy. It took me a few days to finalize my purchase because I wanted to do more research on my own, which she respected and even appreciated. She was available for my numerous additional questions and worked very hard to help me find the best bed within my specifications. Yes, a natural mattress will cost you more, but you will spend a third of your life on it. The store offers the most reasonable rates around and backs that up with a guarantee. I was pleasantly surprised at the quality available within my budget.The owner, Shane, was in the store the day I made my purchase and happily honored the deal I had brokered with Anna, with no contest. He was warm and welcoming, even when my little toddler did his best to tear up the store. The bed I ordered would not be ready for two weeks and I needed something immediately so they offered me a loner bed at no cost and delivered it free of charge! Great customer service! I know that if I have any questions or concerns in the future, they would greet me with the same generosity.