Amazing experience with Dalton. My partner and I came in to try some natural latex mattresses and Dalton answered all the questions we had about latex beds, pillows, and general sleeping habits, all while having a no pressure sales tactic. Will definitely be coming back once we are ready to buy our first natural latex mattress.
Great experience. Was helpful and not pushy at all, we took several hours deciding which bed. Best selection of natural mattresses. If you are earth...
Exceptional customer service, and a large selection of comfortable organic mattresses keep us coming back. Every mattress and pillow in our house is from here. Highly recommend.
I love the natural materials they use so you are not breathing in all the chemicals that the standard mattresses have.
I bought an awesome bed from here. The customer service was great; they let me take as long as I wanted to comparison shop (laying on the beds, looking at the beds, asking questions about the composition, and the relative pros and cons of each bed). I was assisted by Dalton, who was great and super knowledgeable. The delivery service was also fantastic--fast, not at all messy, good communication, haul away service and setup provided. I love love love my new bed.The only downfall is how long it took to get here - ordered in June, delivered in August. Global supply chain issues, what can you do? But the bed was worth the wait, for sure.
I can't say why or what, but Steve at Austin Natural Mattress went way above and beyond for our family. When a store does something so incredibly badass,...
Before accidentally finding this place, the idea of an organic mattress was something that had never crossed my mind. I went in out of curiosity and left with TWO mattresses!! Yes, some of their mattresses are above the average price of a mattress you could get at a more standard mattress store. BUT, there are 100% options available for any budget that are just as comfortable as anything you could get anywhere else.I worked with an employee/owner named Steven. Steven was very respectful of our space, allowing us to browse around at our own pace and get a feel for things. Once we approached him with our questions, he was incredibly informative, patient, and dedicated to getting us what WE NEEDED, not selling us the most expensive thing available.I cannot recommend this place enough. Eco options go SO much further beyond reusable bags and cups and straws. PLEASE shop here! Support a local business while getting home essentials that are eco-friendly.THANK YOU AUSTIN NATURAL MATTRESS!!!!
Steve is great! Suberb costumer service & excellent mattress. Go Local- Go Texas!
I'm super excited to have a mattress from this store! The store itself is great. I loved seeing the cut-away of a mattress and learning about how the mattresses are constructed. The salesman was super helpful and patient, they got the mattress to us as soon as it came in. He's not real chatty as far as salesmen go and definitely doesn't try to up-sell, which I think a lot of people appreciate. He's well informed about the products they carry. I would recommend an organic mattress to everyone! I'm really glad Austin has this store!
I spent a lot of time with Dalton and he gave me a lot of information which lead me to making a purchase. I enjoyed my time and learned s lot. I'm sure I made the best choice for my needs.
Carolyn Roosen R.
Excellent service and the best selection of green mattresses in town!
Amazing customer service. I called early and they missed my call but called me right back. Store is tidy and clean. Doltan helped me out and gives out great deals!!!
Love this place!
My wife and I had a very good experience here. Very knowledgeable and helpful! We went to look at a couple of options and ended up buying everything we needed and couldn’t be happier. I’ve been sleeping like a baby since it was all delivered a couple of days ago. I HIGHLY recommend this store!
Steve was very helpful. We learned alot and got a great deal, great time to buy.
Awesome buying experience. I was able to get the perfect mattress at a really good price, and it was delivered to me within days. Steve was great through the whole process. ANM really proves it's not difficult to support local and support green businesses!!!
Dalton was very patient as I tried out several mattresses multiple times. He was knowledgeable and helpful, and I didn't feel pressured to make a purchase. They had great options, and I appreciate the emphasis on natural materials.
We were thrilled to find Austin Natural Mattress! Charles made making a decision easy - he answered all our questions and made us feel so at ease in his store (even with 3 kids in tow!). We are so excited about our organic mattresses and know where we will be shopping again when our littlest needs her first mattress. Thank you!!!
Bubba Bo Bob B.
Bought a Tempurpedic elsewhere before finding this place. Hated it. Slept hot and the smell made me sick. Returned it and came to Austin Natural. No smell in this shop!
Great service and really nice stuff! So happy I came here.
Best mattress buying experience hands down! Their staff (Charles Roberts in particular) is incredibly knowledgeable and great to work with. Their products are organic and awesome. They also were great with my children, which is a plus for every parent trying to do errands. I could not be happier with my experience, and I would HIGHLY recommend this place if you are looking for a new mattress or movable base.
Holy Moly!!! I went into the store completely clueless about all of the chemicals that are found in our beds. The staff here is INSANELY knowledgeable and taught me a think or too. They even helped me pick out sheets and pillows that are chemical free... who would have thought there were chemicals in those items. Customer service was excellent. The store is well designed, organized and has beautiful artwork from local artist. I wish I could give them 10 stars!!!
Great experience. Charles knows his stuff and was never pushy. Relaxed atmosphere and tons of beds and options to try, in a pretty broad price range. If I'm living in Central Texas, this is where I'm buying my mattresses.Update: we've now bought a second mattress from ANM. GREAT service to help us get a "just right" mattress that works for both of us.
Chill place. They answer your questions but don't push anything on you. <3
I was looking for organic bedding, and a mattress free of flame retardants. The first time I went in, I met Dalton, who took a lot of time to explain all of their products and what their store has to offer. He was such a great help. I appreciate the detailed information, and will definitely be back in the future.
C&L Roberts, L.
Love this place. We got an organic, Amish-made mattress with an adjustable base that makes me feel so good after being on my feet all day. The customer service was awesome and I am very happy with my new bed!!!
Armadillo in T.
An exhilarating experience. Charles Roberts professionally guided us through the numerous choices of amazing Beds and Pillows. It's comforting to know that we can now sleep chemical-free every night.Stop breathing harmful chemicals from all the other manufacturers. Their products 'offgas' and can cause cancer. Go healthy with Austin Natural Mattress. You'll be glad you did and the cool thing is that Austin Mattress' Beds and other Bed related products don't cost any more than other toxic manufacturers goods.
Wow! Best customer service and best quality mattresses. I had them special order/cut a natural latex slab for my RV... it was perfect. Their follow up was even better. A highly satisfied customer... thank you!
The staff was very helpful in finding us the the perfect mattress. I highly recommend this store.They have a quality selection, and a great staff! Their mattresses are all natural and make you feel amazing when you wake up. I love this store and I have bought multiple beds from them! I will keep coming back year after year and I can’t wait to try out my new king size bed!
Austin Natural Mattress is a solid choice for high quality products. Local, helpful, and fair.
So happy with ANM. Ever wish that customer service was something happily and freely given rather than something you have to fight for? Been window shopping here for years and Charles has always been great. Now that it was finally time to purchase, he did not disappoint. Can’t wait for delivery on the awesome new bed. Not sure why anyone would shop elsewhere.
We just went back after 5 years of LOVING our mattress. We needed an upgrade to a king, and didn't even look anywhere else. We are fans for life ♡
Charles was extremely helpful and patient in helping us pick out a new mattress. He was very knowledgeable and answered all of our questions. He even offered our two and four year old toys to play with to help keep them occupied while we tried out different mattresses. This is our third purchase from Austin Natural Mattress. We highly recommend them.
Since I’ve heard how bad the impact of conventional produced mattress on both environment and physical health is I would only buy sustainable and natural produced mattress.Charles is very friendly and competent. He took his time to answer all of our questions and was very transparent and informative about the material being used in the mattresses.This is a store I trust.
Clean living at great prices with excellent service! Very knowledgeable employees too!
There are a lot of mattress stores in Austin (if you haven't noticed) and Charles and Austin Natural Mattress stand apart from the crowd. Incredible quality products. Intimate, unobtrusive customer service. A relaxing environment to shop. Check this place out before you try the others, trust me I've been there!
Charles and Austin Natural Mattresses has helped provide nearly my entire family and several friends with countless comfortable beds \! I can't recommend Charles and his store enough for eco-friendly, super comfortable mattresses. I even got the wool-topper which is the equivalent of sleeping on a cloud. Plus, he plays awesome music in the store!If you're looking for a great deal and comfort WITHOUT the standard off-gassing products and pressure sales tactics, you have found a friend indeed!
Charles at Austin Mattress saved the day! I had already been through two failed mattresses when I came into Austin Mattress desperate. My number one priority was that my mattress be non toxic. I also had a budget in mind that I was not willing to go over. The two previous mattresses I had gotten were way to firm (despite being sold a Plush), and as a side sleeper, I was waking up with my arm completely asleep and my whole body stiff. Charles listened to my concern, showed me around the show room patiently, and then helped me choose an awesome mattress within my budget. I brought it home and slept on it, and WOW! What a difference. I woke up feeling relaxed, instead of tense, and did not have any numbness. Even my dogs slept better! On the previous mattress they kept waking up and walking around and even moving to the floor. I am very happy with my experience at Austin Natural Mattress. Great people and great product.
I needed a new mattress after several years and was thinking that natural was the better way to go, but having no knowledge of the industry, I had no idea where to even begin. Well, I was very fortunate that I stumbled into Austin Natural Mattress and worked with Charles. He was great and so was my experience buying and learning about natural mattresses!Charles took the time to school me on the mattress industry and he was very knowledgeable about all his products, which helped ease my anxiety about making an investment in my sleep. Also, the no pressure approach gave me the opportunity to shop around and see how amazing this store really is. I never once got the sleezy pushy feeling I got at other stores, and after doing my own research to validate everything Charles had told me, my decision to purchase from ANM was a no-brainer.The mattress came in and was delivered just as agreed, and although there was a bit of a short adjustment period for my body to get accustomed to the new mattress, I'm now enjoying the best sleep I can remember.Thanks Charles!
Had a great buying experience here. They have several natural firm foam mattresses to choose from. Delivery was prompt and professional.The salesman Charles was knowledgeable and very helpful. A no pressure atmosphere. Will be getting my next mattress here as well.
Awesome customer service!
My wife and I bought a mattress and a bed system to raise and lower the head and feet. Steve sold it to us and his brother Hollis delivered and set it up. They both went above and beyond helping with everything. The products they sell are really amazing. I looked at all the other big commercial mattress places before choosing what I bought here. I wasn't really even looking for something that was natural but I am so thrilled with what I got and that it is natural too! I could not recommend them more highly!!!
By far the best experience I have ever had buying a piece of furniture. Steve was my salesman and he was great. He answered all my questions and didn’t pressure me into buying high ticket mattress. The best thing is I know exactly what is in the mattress I am sleeping on.
Great products and service!
Amazing customer service here. I had to cancel an order I made a couple of days ago for a special bed for my daughter with special needs. Steve was so warm-hearted and understanding. He assured me it was no problem and told me if I ever needed anything to give him a call. When I am ready for a bed or mattress, I will definitely be calling on Steve. He is a genuinely nice man with a caring heart!
This is how buying a mattress should be - completely the opposite experience of the big box mattress stores. If you're looking for a healthy mattress this is the place to go - a good selection of different types and styles of mattresses, very knowledgeable and low-key staff. No sales pressure at all, you can take as long as you want to decide which mattress is right for you and they are happy to answer all your questions and provide information.
Why buy chemical mattresses when you can sleep on an extremely comfortable mattress and skip the off gassing! Great selection for almost any budget.
Wow! The service here was phenomenal. Very pleased with my new pillow and all the help I got picking it out. Thank you!
If you want an organic mattress, this is the only place in town that sells them. And the selection is huge! Never met a more educated staff, and the delivery people were top notch!
No pressure and sound product knowledge made buying a pleasant experience. Charles is a pleasure to work with as well.
Products I couldn't find anywhere else. Very knowledgeable, non pushy sales guy.
This place has the best customer service hands down! Took me awhile to find just the right combination for my mattress/mattress pad purchase but Charles at the Burnet store was super accommodating! Can't say enough good things about them and the products they carry!
You sell the best mattresses!!! Love my Latex mattress I purchased from your Bee Cave location. James Grantham assisted me with my purchase. Based on my needs he knew which one would work. He spent a lot of time fine tuning the firmness that was best suited for my body. He always has a sunny disposition and you can tell he has a passion for what he does. Thank you James Grantham!!! If you want an organic, chemical free mattress with great customer service go to Austin Natural Mattress and ask for James Grantham!!! 🙂
This is probably the nicest Austin mattress store I've been to so far. I didn't feel a ton of pressure from the sales staff and was able to browse their inventory of mattresses without feeling like a vulture was plodding along behind me. They have a great selection of environmentally-friendly beds and mattresses and once I get the go from the gf on the one I want, will certainly be buying from here.
I just enjoyed a wonderful slumber in my new bed.
I can't say enough about this store! I love my purchase and the integrity of those who work there! Thank you for being a super local business! Others need to know how great you are! Thank you, thank you!!
I was in the market for a King-Sized Bed and discovered Austin Natural Mattress while doing research online. Very laid back and knowledgeable staff. I worked with Kyle throughout the whole buying process. He was very friendly, gave me space to look around and lay on anything I wanted for as long as I wanted and answered any question I had. I definitely recommend this shop to anyone looking for a great "Green" mattress and accessories.
Best place in Austin to buy beds. Great staff.
the Futon Store A.
Well we obviously LOVE these guys!!!
We bought our first memory foam mattress at this store, and I love it. It's the best bed I have purchased - better than any of our spring mattresses purchases. We have moved a lot, so we have purchased more beds than most.This past week, I returned to purchase a contour pillow and really like it as well. Of course, it's firmer than a feather pillow which I haven't used in years. Their memory foam pillows are a nice cross between firmness, for support, and comfort. The store owner was helpful and courteous, and appears to offer a full line of sleeping options.